We will do everything in our power to ensure that you are completely satisfied with your order.
If for any reason your purchase isn’t suitable, we will gladly accept a return subject to the Return Policy below:
Please check the items purchased immediately upon delivery. If you wish to return or exchange the purchase, you must contact Spicegro via email within 5 days of the delivery date, otherwise we will not accept responsibility for any defective, incorrect, or missing merchandise.
- Merchandise must be unopened and unused with the original labels intact.
- Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.
- Items must be returned within 14 days of purchase, together with your proof of purchase.
- Items can be refunded or exchanged.
How to return the product:
- Email info@spicegro.co.za with your concern.
- Complete the return form that will be emailed to you.
- Return the items to our address supplied in the return form. Return shipping will not be refunded.
Once we receive your package, your return will be processed within three (3) business days. You will be notified via email once the return has been processed. If the purchase meets our return policy; we will process your refund. The refund will appear within 3-5 working days. Original shipping charges are non- refundable. If the return does not meet our policy, we will contact you to return your parcel.